WEST HAM REFUND!

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westmead_lord
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WEST HAM REFUND!

Post by westmead_lord » 18 Feb 2012, 21:38

I bought the bundle promotion for someone because they were able to go these four matches but because the West Ham was postponed we just assumed we could get a refund as they are not able to go the the re-arranged match. So, queued at the ticket office with ticket in hand to be informed that no refund can be made as it was stated in terms and conditions that no refunds would be given or tickets not transferable !

I stated this seemed a little unfair only to be told by the young lady serving that perhaps I could "sell" the ticket. Obviously the terms and conditions are only adhered to by "no refunds" and not the "non transferable" part.

Thanks Posh, you know how to look after your fans, I would have thought a fair compromise would had been a 75% refund ?

taraj
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Re: WEST HAM REFUND!

Post by taraj » 18 Feb 2012, 22:35

2 sides to this argument 1) the club cant be blamed for the weather
2) not your fault you cant go the rearranged fixture

Write to the club and see what they say.
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westmead_lord
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Re: WEST HAM REFUND!

Post by westmead_lord » 19 Feb 2012, 10:10

The club already agreed to refund the tickets bought separately but not those from the bundle offer which in its self seems unfair but my main gripe is to be told that the offer was subject to the terms and conditions (no refunds and not transferable) and then decide to use one condition not to refund me and ignore the other by suggesting I sell the ticket. (which will not happen as the match will not sell out).

If someone would like to make a donation to charity I will gladly pass the ticket on (thus breaking the terms etc) and don't worry it is not seated next to moany me!

BAPosh
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Re: WEST HAM REFUND!

Post by BAPosh » 06 Mar 2012, 11:56

Same old same old it would seem....Posh, ticketing, farce. Nowt changes.

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DaveLister
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Re: WEST HAM REFUND!

Post by DaveLister » 06 Mar 2012, 17:54

BAPosh wrote:Same old same old it would seem....Posh, ticketing, farce. Nowt changes.
And when will you be attending a Posh game again?
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westmead_lord
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Re: WEST HAM REFUND!

Post by westmead_lord » 07 Mar 2012, 00:33

So when do I get an answer then?

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kerplunk
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Re: WEST HAM REFUND!

Post by kerplunk » 07 Mar 2012, 08:52

westmead_lord wrote:So when do I get an answer then?
Email chris.brewer@theposhDOTcom

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